Spreadsheet Usability Testing in Nielsen’s Model among Users of ITSMEs to Improve Company Performance

Abstract

The use of a spreadsheet application is one of the applications that must be used by SMEs in conducting financial and stock calculations. The level of usage is getting higher, along with the development of the use of the application. Usability testing is done to determine the level of use of spreadsheet users so that it is known how much the level of Learnability, Efficiency, Memorability, Errors, and Satisfaction. The index value obtained will give an idea of how much ability the user has in using the spreadsheet application. This research is a quantitative study involving a range of 119 respondents from interested parties in the use of spreadsheets at the MSME. Data was analyzed using the PLS-SEM method using SmartPLS 3.0 software. The results obtained show that there are four hypotheses that were rejected and one hypothesis that was accepted.